Complaint handling: Addressing customer complaints or dissatisfaction, investigating the issue, and finding suitable solutions to resolve their concerns.
Data entry and documentation: Accurately recording and updating customer information, inquiries, and other relevant details in the call center's database or customer relationship management (CRM) system.
Upselling and cross-selling: Identifying opportunities to recommend additional products or services to customers based on their needs or interests.
Job Type: Full-time
Salary: Php22,000.00 - Php25,000.00 per month
Benefits:
- Pay raise
Supplemental pay types:
- 13th month salary
- Bonus pay
- Performance bonus
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