Job Description:
Accountable for operational, financial, and program performance of an account or multiple accounts in a single or several call center locations. Direct operations teams and manage operations support functions in a matrix environment to achieve company and client program Key Performance Indicators (KPIs). Develop and implement strategies which drive Reliability and Continuous Improvement in client performance and revenue while managing expenditures.
Nice to have:
- Extensive Logistics account experience
- Extensive experience as a Senior Operations Manager or 1 to two years experience as a director.
Minimum Qualification:
- Bachelors Degree in Business or other related major or equivalent relevant work experience required.
- 5 years related Operational Management experience required; Majority of management experience should be within a large call center, preferably within the Business Process Outsourcing industry. 8or more years related experience strongly preferred.
- Proven record of financial/business management, including management of multi-million dollar P&L and oversight of <500 FTEs.
- Previous client management experience in Business Process Outsourcing industry is highly desired.
- Excellent interpersonal skills and the ability to interact and collaborate with across all organizational levels and with clients.
- Demonstrates exceptional continuous improvement/transformational skills.
- Ability to interpret and translate financial forecasts and metrics into short and long-term goals.
- Ability to motivate and inspire a group of employees in a team environment to achieve performance goals.
- Ability to deliver professional and logical presentations in front of key decision-makers.
- Ability to make logical and effective decisions in a fast-paced environment.
- Ability to manage in a matrix environment.
- Excellent personal computer skills including Microsoft Office.
- Excellent judgment, reasoning, and problem solving skills.
- Ability to maintain the highest level of confidentiality.
Job Type: Full-time
Pay: Php100,000.00 - Php200,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have P&L experience?
- Do you have experience in overseeing a minimum of 500 headcount
- Do you have experience handling a Logistics Account?
- Please provide your active email address
- Are you based in Clark, Pampanga?
Education:
- Bachelor's (Required)
Experience:
- Director level: 1 year (Preferred)
- Senior Manager in a BPO: 5 years (Required)
- minimum of Logistics Account: 3 years (Preferred)
Shift availability:
- Night Shift (Required)
Willingness to travel:
- 100% (Required)
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