Our company is looking for a Customer Service Specialist who will join our team in the Philippines (temporary work from home setting and will transition to office-based setting). You would be joining an established team for a growing company with a great company culture. The successful candidate MUST be detail oriented, self-motivated and highly organized.
Specifically, the Customer Service Specialist will manage and coordinate translators and interpreters, and client’s language service requests, ensuring that all requests are completed in a cost-effective manner. The ideal candidate MUST have excellent communication and organization skills with the ability to build rapport quickly with clients and interpreters. Lastly, the candidate MUST have experience working in a busy environment and meeting strict deadlines.
Key Responsibilities include:
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Maintain and monitor project plans and project schedules.
- Ensure project deadlines are met.
- Determine project change.
- Provide administrative support as needed.
- Undertake project tasks as required.
- Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues, and provide solutions where applicable.
- Process orders, forms, applications, and requests.
- Communicate and coordinate with colleagues as necessary.
Required Education, Skills, and Qualifications
- Bachelor's degree in any field of study
- Two years of experience in related field
- Exceptional verbal, written and presentation skills
- Ability to work effectively both independently and as part of a team
- Experience using computers for a variety of tasks
- Competency in Microsoft applications including Word, Excel, and Outlook
- Knowledge in file management, transcription, and other administrative procedures
- Ability to work on tight deadlines
- Fast and reliable internet connection (preferably 15-25 mbps)
- With conducive working environment
Shift Schedule:
- Shifting System
Job Types: Full-time, Fixed term
Contract length: 12 months
Salary: Php23,000.00 - Php28,000.00 per month
Schedule:
- Shift system
Application Question(s):
- ANSWER NEEDED: If your application is successful, will you to commit to work only with our business (no other paid employment allowed) during the time you are employed with our company? Yes/No answer.
- ANSWER NEEDED: What is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Expected Start Date: 07/17/2023
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